Saki improves customer support services at Nara plant
Saki Corporation, an innovator in the field of automated optical and x-ray inspection equipment, is pleased to announce the addition of a dedicated customer demo room available for pre-acceptance screening of inspection equipment. as well as a parts center for centralized inventory management. and supply at its factory in Nara. The facility upgrade, which improves Saki’s after-sales service at the Nara plant, is part of Saki’s continued strategic investment in its operations to deliver the highest customer service standards in the world.
The new demonstration room is located next to a full production line, allowing customers visiting the factory to experience a full and complete demonstration of the actual equipment as well as the production process. The demonstration room offers a private space where pre-acceptance can be carried out smoothly.
In addition, with the expansion of the parts stock area in the Nara factory and the transfer of the centralized parts management system from Saki’s head office in Tokyo to the Nara factory, a complete parts center has been established. was created on the premises of the factory. The new configuration ensures optimized control of the supply chain with efficient inventory and order management, as well as fast shipment of a wide range of parts, thus providing customers with fast and high after-sales service. quality. At the Nara plant, an upgrade to the facilities and equipment of its state-of-the-art 90-seat seminar room was also completed. With all these facility and process improvements, Saki offers a full range of after-sales services to its customers.
“Strengthening our customer support services is one of our top management priorities and we are constantly striving to improve them,” said Norihiro Koike, President and CEO of Saki Corporation. “These initiatives, which allow us to demonstrate our solutions at our production sites and deliver parts quickly and efficiently, are the result of our strong commitment to positioning customer service as one of our top priorities. satisfaction. We will continue to innovate more in our systems and structures.